Even Time Support

Email hello@jesscheetham.com.au and we'll reply within two business days. Include your iPhone model and iOS version if the problem is technical.

Common questions

I bought Pro on my old phone. How do I get it back?

Open Settings in the app and tap Restore purchases. Make sure you're signed in to the same Apple ID you bought it with.

Can my co-manager see my team?

Not yet. Everything stays on each person's phone. Sharing a team between two phones is on the roadmap.

I got a new phone. Where are my teams?

If you used Apple's phone-to-phone transfer or an iCloud backup, your teams come across with the app. If you set the phone up as new, the app starts empty; we don't keep a copy anywhere.

The beep didn't sound.

Check Settings → Sounds is on, and your phone's silent switch is off. The app also flashes the screen at sub time, so you'll see it even in a noisy hall.

A player arrived late. Does the maths still work?

Yes. Tap Here / Away during the game, mark them Here, and the sub plan recalculates from that moment. They share the time that's left, so they may finish a little short of the others, and the summary notes when they arrived.

How do I delete everything?

Settings → Erase all data.

I want a refund.

Purchases are handled by Apple. See our refunds page.